Last Updated: 19 March 2026
Company: AnswerMate AI Limited

AnswerMate AI Limited (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

By using our services, you agree to this policy.

1. Information We Collect

1.1 Information You Provide

We may collect:

• Name, email address, and phone number
• Business information (such as company name and trade)
• Account details and login information
• Any information submitted via forms or enquiries

1.2 Enquiry & Call Data

As part of our service, we process enquiry information including:

• Caller name and contact details (if provided)
• Enquiry details (job type, location, urgency)
• AI-generated summaries or transcripts
• Call timing and duration

We do not store call recordings.

1.3 Technical Data

We may automatically collect:

• Device and browser information
• IP address and general location
• Website usage data
• Cookies and tracking technologies

2. How We Use Information

We use data to:

• Deliver our call handling and lead capture service
• Send enquiry notifications to businesses
• Improve system performance and accuracy
• Manage accounts and subscriptions
• Provide support and service updates
• Maintain platform security

We do not sell personal data.

3. Data Roles

When processing enquiries on behalf of businesses:

• The business using our service is the data controller
• AnswerMate AI Limited acts as a data processor

4. Use of AI

Our platform uses AI to interact with callers and capture enquiry details.

By using our services, you acknowledge:

• Calls are processed to generate responses and summaries
• Data may be used to improve system performance
• Business-specific data is used to personalise responses

We do not use customer data to train public AI models.

5. Sharing Information

We may share data with trusted providers to operate our services, including:

• Telecommunication providers
• Messaging platforms
• Cloud hosting providers
• Payment providers

We may also share data where required by law.

6. Data Security

We implement reasonable measures to protect data, including:

• Secure hosting environments
• Controlled access to systems
• Encryption where appropriate

However, no system is completely secure.

7. Data Retention

We retain data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Maintain service records

Data is deleted or anonymised when no longer required.

8. Your Rights

Under UK data protection law, you may:

• Request access to your data
• Request correction or deletion
• Object to certain processing

Contact us at:
support@getanswermate.com

9. Cookies

We use cookies to:

• Improve website functionality
• Analyse usage
• Store preferences

You can manage cookies through your browser settings.

10. Third-Party Services

We may rely on third-party providers. We are not responsible for their policies or practices.

11. Updates

We may update this policy from time to time. Continued use of our services indicates acceptance of any updates.

12. Contact

AnswerMate AI Limited
Email: Enquiries@getanswermate.com
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ