Last Updated: 19 March 2026
Company: AnswerMate AI Limited

1. Introduction

These Terms govern your use of AnswerMate AI Limited’s services. By using our services, you agree to these Terms.

2. Our Service

AnswerMate AI provides a subscription-based solution that helps businesses manage incoming enquiries through automated call handling and lead capture.

3. Eligibility

You must be at least 18 years old and authorised to act on behalf of your business.

4. Account Use

You agree to:

• Provide accurate information
• Keep login details secure
• Be responsible for activity under your account

5. Acceptable Use

You must not use the service for:

• Spam or unsolicited communications
• Fraudulent or illegal activity
• Misleading or harmful purposes

We may suspend access if misuse is detected.

6. AI Functionality

Our service uses AI to respond to enquiries.

You acknowledge that:

• Responses may not always be accurate or complete
• Not all scenarios can be handled perfectly
• You are responsible for reviewing and acting on leads

7. Payments

• Services are provided on a subscription or agreed fee basis
• Payment terms will be agreed prior to service activation
• Fees may be recurring where applicable

Fees are generally non-refundable unless required by law.

8. Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted operation.

9. Limitation of Liability

To the extent permitted by law, AnswerMate AI Limited is not liable for:

• Missed calls or enquiries
• Loss of business or revenue
• Indirect or consequential damages

10. Intellectual Property

All platform content, systems, and branding remain the property of AnswerMate AI Limited.

11. Termination

We may suspend or terminate access if:

• Terms are breached
• The service is misused
• Required for legal or operational reasons

12. Changes to Terms

We may update these Terms at any time. Continued use of the service indicates acceptance of updates.

13. Governing Law

These Terms are governed by the laws of England and Wales.

14. Contact

AnswerMate AI Limited
Email: support@getanswermate.com
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ